Frequently Asked Questions
Everything you need to know about our sustainable essentials.
How do I clean my frank green products?
Most of our products are dishwasher safe, but we recommend washing the base by hand to preserve the vacuum seal and finish. Please check the specific care instructions on the product page for your model.
Are your products BPA-free and non-toxic?
Yes, all frank green products are made from high-quality, food-grade materials that are 100% BPA-free, lead-free, and non-toxic to ensure your safety and the best taste.
What is your return policy?
We offer a 14-day return window for unused items in their original packaging. Please note that personalized or monogrammed products are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship our sustainable home goods worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I replace individual parts of my bottle or cup?
Absolutely. We sell replacement lids, buttons, and straws separately to ensure your product lasts a lifetime and to minimize environmental waste.
How long do the thermal properties last?
Our triple-walled vacuum insulated products are designed to keep beverages hot or cold for up to 12 hours, depending on the external environment and usage.