Returns & Exchanges

We want you to love your frank green experience, which is why we offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on products that have been used or washed.

1

Check Eligibility

Ensure your item is in its original condition, unused, and still in its original packaging within 30 days of purchase.

2

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

3

Pack and Ship

Securely pack your items to prevent damage during transit and attach the prepaid shipping label provided via our portal.

4

Receive Your Refund

Once our warehouse team inspects and approves your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing